General Questions

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  • Accepted Insurances
    At this time, DUO Mental Health accepts the following healthcare insurances:

    • Blue Cross Blue Shield: Delaware & Pennsylvania

    • Aetna: Delaware & Pennsylvania

    Out-Of-Network Services

    Duo Mental Health offers out-of-network services for self-pay clients.

    Ashley Womack is considered an out of network mental healthcare provider for insurance plans that are currently not accepted.

    Superbill & Reimbursement Opportunities

    Clients who chose to receive out of network services at Duo Mental Health will be provided with a super bill (a detailed service receipt) which can be submitted to their insurance carrier for reimbursement if they have a PPO.

    For more information regarding the use of super bills and reimbursement opportunities, clients are encouraged to contact their insurance provider for additional information about out of network service benefits/reimbursement.

    Self-Pay Ranges: $130-$350

  • Private Pay Range: $130-$350

    Duo Mental Health offers private pay options for clients who are seeking out-of-network services.

    Upon request, clients can be provided with a super bill (a detailed service receipt) which can be submitted to their insurance carrier for partial or full reimbursement if they have a PPO.

    For more information, the provider recommends clients to contact their insurance provider for additional information about out of network service benefits/reimbursement.

  • At Duo Mental Health, our clinician provides expert psychiatric care for women experiencing:

    • Anxiety Disorders

    • Depression

    • Bipolar Disorder

    • OCD

    • PTSD

    • ADD/ADHD

    • PMDD

    • PMADS (Perinatal Mood & Anxiety Disorders)

    • Postpartum Depression and Anxiety Disorder

    DUO Mental Health is currently accepting clients from Delaware and Pennsylvania for in-person and telehealth sessions. (ages 18 to 55).

  • DUO Mental Health offers various women’s mental health and reproductive psychiatry services to clients ages 18-65.

    Clients who choose care at Duo Mental Health have access to:

    • 1:1 comprehensive psychiatric evaluations and psychoeducation sessions

    • ADHD neuropsychological testing (TOVA) and psychiatric evaluation

    • Integrative psychiatry interventions

    • Medication management

    • Preconception counseling

    • Perinatal mood and anxiety disorder management

    • Postpartum Support

    • Mental health screenings

    • Individual Psychotherapy

    • Supportive community resources

    • Referral assistance for higher-level care services

    • Diagnostic Testing (routine lab testing and genetic testing)

    • Collaboration with other healthcare providers as needed

    • Referrals to other healthcare specialist as needed

    *At this time, DUO Mental Health offers ADHD comprehensive evaluation, Neuropsychological Testing, ADHD counseling, and medication treatment services for in-person visits only.

  • Yes! Duo Mental Health offers both in-person and virtual telehealth visits to our clients located in Pennsylvania and Delaware.

    We perform all virtual telehealth visits via a secured HIPPA compliant remote platform called Doxy.me. Doxy.me offers a variety of interactive therapeutic tools for the provider and client to utilize during live Telepsychiatry visits.

    *ADHD Evaluations and Testing are only offered for in-person visits

    *We do not offer walk-in visits

    • All new clients are strongly encouraged to schedule a Free 15-minute Virtual Consultation before booking a formal 60-minute comprehensive psychiatric evaluation session.

    • The initial 15-minute consultation session is a vital step in determining a client’s reason for seeking evaluation and offering new clients the opportunity to gain insight into the specialized services offered at Duo Mental Health.

    • After booking your initial 15-minute consultation session, you will be emailed a secure HIPAA-compliant virtual session link and a secure client portal link to complete all initial consultation forms.

    • The initial consultation forms are provided to all new clients to be completed at least 24 hours prior to your virtual consultation session.

    • During your initial 15-minute consultation session, your Duo Mental Health provider will determine your reason for seeking evaluation, assess for any active safety/risk factors, review completed psychiatric assessment questionnaires, and allow the client time ask specific questions about initiating care.

    Safety First!

    • Duo Mental Health prioritizes safety and timely delivery of mental healthcare services for all clients.

    • Safety and risk assessments are routinely administered to new and established clients to determine the appropriate level of care.

    • DUO Mental Health offers lower level of care services (mental health conditions that are mild to moderate in severity) to new and established clients.

    • Clients who are experiencing a psychiatric emergency are encouraged to CALL/TEXT 988 (National Suicide Crisis Hotline), go to their nearest emergency department, or local crisis center for immediate evaluation for acute psychiatric needs.

    Higher Level of Care Referral

    • During the 15-minute consultation and initial psychiatric evaluation session, our providers will assess for any active safety risks or severe mental health symptoms.

    • Client’s may be referred out to a higher level of care setting (local crisis center or emergency department), if the provider assesses that DUO Mental Health is not the appropriate level of care setting to safely care for an individual’s acute or severe mental health needs.

  • At the initial 60–90-minute evaluation session, the provider will focus on building a positive therapeutic relationship we the client. Ashley Womack strives to always create a safe and judgment free environment for all clients.

    The provider will perform a comprehensive psychiatric evaluation, gathering pertinent assessment information to aid in the formulation of an accurate mental health diagnosis and the development of an individualized treatment plan.

  • Medication management visits consist of routine 30-minute follow-up sessions, where the provider performs ongoing assessment and evaluation of the clients overall mental health status. We will discuss the clients present symptoms and evaluate medication effectiveness.

    *Medication management visits are normally performed every 4-6 weeks for new clients. Once the client has stabilized on their current treatment plan, medication management visits will be performed every 2-3 months.

    Brief psychotherapy interventions are also offered at each follow-up visit based on the clients individualized treatment plan.

    *Modifications to the client’s current treatment plan or medication regimen will only be performed by the provider at formal medication management follow-up visits. Modifications to a client’s treatment plan will not be performed via email, secured messaging, or phone.

  • That’s perfectly fine! Clients who are unsure or not quite ready to explore mental health treatment interventions with psychotropic medications have the opportunity to discuss safe non-pharmacological interventions with the provider at the time of evaluation.

    All new and established clients are safely evaluated to determine the appropriate level of care needed at the time of evaluation.

    All clients are assisted with building a healthy foundation to their new mental health treatment plan with non-pharmacological treatment interventions (sleep hygiene, lifestyle modifications, exercise, coping skills, support system building, physical health evaluations, and etc.)

    During the formal treatment planning session, the provider will provide detailed psychoeducation about the client’s new diagnosis.

    At that time, the client and provider will begin discussing and developing an individualized treatment plan that is tailored to meet the client’s presenting mental health needs.

    When appropriate, medication management will be discussed with the client if there is a need to safely stabilize and manage worsening mental health symptoms.

  • At DUO Mental Health, our provider wants to ensure that clients feel supported and guided during each step of their mental healthcare journey. We understand that our clients may have questions related to their active treatment plan and may want to report any changes that may develop.

    Our provider encourages clients to call the office during normal business hours or securely message the provider for any questions related to their current treatment plan.

    *All non-emergent client messages will be returned within 24-48 hours during normal business hours (Tues, Wed, Thurs: 10:00 am-6:00 pm)

    When established client’s call with questions that can be discussed briefly, a fee will not be charged. If questions require formal evaluation, assessment, or treatment planning discussion (for example, a medication change), clients will kindly be asked if to schedule a formal office or virtual appointment.

    *We offer our established clients the opportunity to schedule one brief 15-minute check-in session in between their normal scheduled follow-up visits.

    *If you are having a psychiatric emergency, please call 988, 911, or immediately go to your nearest emergency department. Additional psychiatric crisis resources are located on the resource page.

    Brief check-in sessions will be performed via a secured telehealth video platform during normal business hours. *Times may vary depending on our provider’s daily caseload.

    *Texting is never an appropriate form of communication and business lines may not accept texts. Furthermore, your provider is not responsible for responding to any information sent via text. 

  • No. Duo Mental Health LLC is not a higher level of care psychiatric facility, crisis center, or emergency department.

    • DUO Mental Health offers lower level of care services (mental health conditions that are mild to moderate in severity) to new and established clients.

    • Established clients are encouraged to notify their provider immediately during normal business hours for any new or worsening mental health concerns.

    • Clients who are experiencing a psychiatric emergency are encouraged to CALL/TEXT 988 (National Suicide Crisis Hotline), go to their nearest emergency department, or local crisis center for immediate evaluation for acute psychiatric needs.

      Crisis Safety Planning

    • All Duo Mental Health clients will have an opportunity to develop a detailed crisis safety plan with their provider at the time of the initial psychiatric evaluation.

    • All established clients will receive ongoing safety evaluations and risk assessments during formal follow up sessions.

    • All established clients are encouraged to maintain an up-to-date crisis safety plan throughout the continuation of care.

    At this time, Duo Mental Health providers do not have admitting privileges at local hospitals, a psychiatric crisis line, or support team answering phones during evenings, holidays and weekends.

    Higher Level of Care Referral

    • During the 15-minute consultation and initial psychiatric evaluation session, our providers will assess for any active safety risks or severe mental health symptoms.

    • Client’s may be referred out to a higher level of care setting (local crisis center or emergency department), if the provider assesses that DUO Mental Health is not the appropriate level of care setting to safely care for an individual’s acute or severe mental health needs.

  • Yes, Duo Mental Health accepts direct new client referrals from other mental health providers for adult clients in Delaware and Pennsylvania (ages 18-55).

    How do begin the referral process for my client?

    • Referring providers have the option to directly refer their clients to Duo Mental Health’s website to book their free 15-minute virtual consultation.

    • Once the client has booked their initial 15-minute virtual consultation, the client will receive a formal email notification for a reminder of their scheduled consultation session.

    • Referring providers may also contact Duo Mental Health directly via email: info@duomentalhealth.com to schedule a brief collaborative care consultation call or virtual session prior to referring their established client.

    How do I know if Duo Mental Health offers the right care for my client?

    To assist with a safe, timely, and appropriate level of care referral process, Duo Mental Health recommend referring providers to please review the following referral factors:

    • Before referring your client for an initial 15-minute virtual consultation session, please ensure that your client is a permanent resident and resides full-time in the states of Delaware or Pennsylvania at the time of the referral.

    • The provider will not be able to offer mental health consultations, formal psychiatric evaluations, or treatment interventions for clients who are not residents of DE or PA.

    • Please ensure that the care your client is seeking is a service or specialty that is offered at Duo Mental Health prior to referral process.

    • Duo Mental Health does not offer acute higher level of care services/interventions or same day walk-in appointments.

    • It is strongly recommended that the referring provider perform an independent safety assessment prior to considering Duo Mental Health as a referral option for their client’s current mental health needs.

    Duo Mental Health does not offer acute higher level of care interventions for new clients who are experiencing active severe mental health symptoms such as:

    • Active suicidal ideations

    • Active or recent self-harming behaviors within the past month

    • CSSRS: Moderate Risk or High Risk

    • PHQ9 Score of 15-27 (moderately severe to severe depressive symptoms)

    • GAD7 Score of 15-21 (severe anxiety symptoms)

    • Active danger to self or others

    • Marked mental health impairments or severe change from their baseline mental health status

    • If your client is presenting with any of the above safety risk factors at the time of consideration for referral, Duo Mental Health kindly recommend referring providers to please advocate for a higher level of care setting (call/text 988, local crisis center or emergency department) for immediate acute psychiatric evaluation.

    My established client was safely referred to Duo Mental Health for care, what’s next?

    • Once your client has been safely evaluated and a treatment plan has been formulated, Duo Mental Health encourages continued therapeutic collaboration with the referring provider/practice.

    • All newly referred clients will have the option to provide consent for a formal release of information document to remain on file for continued collaborative care sessions between mutual providers.

    • All referring providers are welcome to communicate and collaborate with a Duo Mental Health provider with consent from the mutual client.